HUBUNGAN PELAYANAN TENAGA KESEHATAN DENGAN TINGKAT KEPUASAN MASYARAKAT DALAM KEGIATAN VAKSINASI DI PUSKESMAS PAYUNG SEKAKI
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https://doi.org/10.24843/coping.2022.v10.i06.p05
Abstrak
Vaccination activities in service activities were one of the government's breakthroughs in suppressing the transmission of COVID-19. One of the problems that arise during vaccination activities was community satisfaction. The purpose of this study was to determine the relationship between health worker services and the level of community satisfaction in vaccination activities at the Payung Sekaki Public Health Center. The research method used is a type of analytical quantitative research, with a correlation design and a cross-sectional approach. The research was conducted at the Payung Sekaki Public Health Center. The population in the study was people who received the vaccine in the Payung Sekaki Public Health Center totaling 10.279 people. The sampling technique used is purposive sampling with the number of samples needed was 271 people. Data collection in this study used a health service questionnaire and a satisfaction questionnaire that had been tested for validity before. Data was analyzed by using univariate and bivariate analysis. The results of the bivariate analysis using continuity correction found that the relationship between health workers' services and the level of community satisfaction in vaccination activities (p-value = 0,000) with the dimension of justice was the most influential factor in community satisfaction. Quality health services provided by health workers can increase public satisfaction with COVID-19 vaccination activities.
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Referensi
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Joshi, A., Kaur, M., Kaur, R., Grover, A., Nash, D., & El-Mohandes, A. (2021). Predictors of COVID-19 Vaccine Acceptance, Intention, and Hesitancy: A Scoping Review. Frontiers in Public Health, 9(August). https://doi.org/10.3389/fpubh.2021.698111
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Lemeshow, S., Jr, D. W. H., Klar, J., & Lwanga, S. K. (1997). Adequacy of Sample Size in Health Studies. New York: John Wiley & Sons WHO.
Lin, C., Tu, P., & Beitsch, L. M. (2021). Confidence and receptivity for covid‐19 vaccines: A rapid systematic review. Vaccines, 9(1), 1–32. https://doi.org/10.3390/vaccines9010016
Mario, B., & Suryatma, A. (2021). Karakteristik Masyarakat dan Hubungannya dengan Kepuasan Pelayanan Vaksinasi di 11 Propinsi di Indonesia. Jurnal Health Sains, 2(3), 294–300.
Nareza, M. (2021). “Inilah Pilihan Masker untuk Virus Corona”. alodokter.com. 2020. [Online]. Available: https://www.alodokter.com/inilah-pilihan-maskeruntuk-virus-corona
Pisu, H., Rompas, S., & Malara, R. (2016). Hubungan Respons Time Perawat dengan Kepuasan Pasien di Instalasi Gawat Darurat RSUP Prof. Dr. R. Kandou Manado. E-Jurnal Keperawatan (e-Kp), 3(2).
Ramadhan, H. N., Ardhianto, A. B., Yuliastuti, E., Tujo, T., Husni, A., & Retnaningsih, R. (2021). Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services. Media Keperawatan Indonesia, 4(3), 175. https://doi.org/10.26714/mki.4.3.2021.175-181
Rosiana, A. ., Faridah, N., & Asro, S. P. (2021). Pengaruh Perceived Value dan Citra Rumah Sakit Terhadap Niat Kunjungan Ulang. Higeia Journal of Public Health Research and Development, 5(1269), 376–389.
Salamah, U. & Purwanti, E. (2020). Gambaran Tingkat Kepuasan Keluarga Pasien Terhadap Pelayanan di IGD RS PKU Muhammadiyah Gombong. Proceeding of The URECOL.
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Triastity, R., & Triyaningsih, S. L. (2013). Pengaruh Tangible, Reliability, Responsivenes, Assurance dan Emphaty terhadap Kepuasan Konsumen (Survei Konsumen Rumah di CV Satria Graha Gedongan, Colomadu, Karanganyar). Jurnal Ekonomi Dan Kewirausahaan, 13(2).
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Yu, Y., Lau, J. T. F., Lau, M. M. C., Wong, M. C. S., & Chan, P. K. S. (2021). Understanding the Prevalence and Associated Factors of Behavioral Intention of COVID-19 Vaccination Under Specific Scenarios Combining Effectiveness, Safety, and Cost in the Hong Kong Chinese General Population. International Journal of Health Policy and Management, (x), 1–12. https://doi.org/10.34172/ijhpm.2021.02
Yuantari, C., Setyaningsih, S. W., & Rachmawati, N. P. (2018). Kualitas Pelayanan Pemberian Vaksinasi COVID-19 Dengan Kepuasan Pasien di Puskesmas. Higeia Journal of Public Health Research and Development, 2(2), 227–238. https://doi.org/https://doi.org/10.15294 /higeia.v6i1.51013
Zheng, C., Shao, W., Chen, X., Zhang, B., Wang, G., & Zhang, W. (2022). Real-world effectiveness of COVID-19 vaccines: a literature review and meta-analysis. International Journal of Infectious Diseases, 114, 252–260. https://doi.org/10.1016/j.ijid.2021.11.009
Akbar, I. (2021). Vaksinasi Covid-19 dan Kebijakan Negara: Perspektif Ekonomi Politik. Jurnal Academia Praja, 4(1), 244–254.
Alwi, S. A. R., Rafidah, E., Zurraini, A., Juslina, O., Brohi, I. B., & Lukas, S. (2021). A survey on COVID-19 vaccine acceptance and concern among Malaysians. BMC Public Health, 21(1), 1–12. https://doi.org/10.1186/s12889-021-11071-6
Astuti, N. P., Nugroho, E. G. Z., Lattu, J. C., Potempu, I. R., & Swandana, D. A. (2021). Persepsi Masyarakat terhadap Penerimaan Vaksinasi Covid-19: Literature Review. Jurnal Keperawatan, 13(3), 569–580. https://doi.org/10.32583/keperawatan.v13i3.1363
Budiarta, P. R. G., Mandagi, C. K. F., & Tucunan, A. A. T. (2016). Hubungan Perilaku Tenaga Kesehatan Dengan Kualitas Pelayanan Kesehatan Di Puskesmas Mopuya Kecamatan Dumoga Utara Kabupaten Bolaang Mongondow. Pharmacon, 5(1), 303–308.
Bustami. (2015). Penjaminan Mutu Pelayanan Kesehatan & Akseptabilitasnya. Jakarta: Erlangga.
Dhaneswari, & Zaman, C. (2021). Analisis Perencanaan Vaksinasi COVID-19 di RSUD Dr. H. Ibnu Sutowo Baturaja Tahun 2021. Jurnal Kesehatan Saelmakers PERDANA, 5(1), 123–136. https://doi.org/10.32524/jksp.v5i1.397
El-Elimat, T., AbuAlSamen, M. M., Almomani, B. A., Al-Sawalha, N. A., & Alali, F. Q. (2021). Acceptance and attitudes toward COVID-19 vaccines: A cross-sectional study from Jordan. PLoS ONE, 16(4 April), 1–15. https://doi.org/10.1371/journal.pone.0250555
Fadhilah, M. U., Fauziyah, U., Cahyani, A. A., & Arif, L. (2021). Evaluasi Pelayanan Vaksin Covid – 19 (Studi Kasus Puskesmas Mojo Kota Surabaya). Journal Publicuho, 4(2), 536–552. https://doi.org/10.35817/jpu.v4i2.18095
Fitriani, Purnami, C. T., & Prasetijo, A. B. (2022). Analisis Kepuasan Pengunaan Sistem Pcare Vaksinasi Covid-19 pada Petugas Kesehatan di Puskesmas. The Indonesian Journal of Health Promotion, 5(2), 421–427. Retrieved from https://www.openaccess.cam.ac.uk/publishing-open-access/open-access-agreements
Hall, V., Foulkes, S., Insalata, F., Kirwan, P., Saei, A., Atti, A., … Hopkins, S. (2022). Protection against SARS-CoV-2 after Covid-19 Vaccination and Previous Infection. New England Journal of Medicine, 386(13), 1207–1220. https://doi.org/10.1056/nejmoa2118691
Handoko, B., Fazira, R., & Bros, U. A. (2022). Analisis kualitas pelayanan vaksinasi di Kantor Desa Lubuk Dalam Kabupaten Siak. Journal of STIKes Awal Bros Pekanbaru, 3(1), 18–24.
Hardiansyah. (2018). Kualitas Pelayanan Publik Konsep, Dimensi, Indikator, dan Implementasinya. Yogyakarta: Gava Media.
Hardono. (2015). Pengaruh Kualitas Pelayanan Terhadap Keputusan Pasien Rawat Inap Dalam Menggunakan Jasa. Jurnal Ilmu Manajemen, Volume 12(1).
Hikmat, R. & Fazriah, M. (2014). Hubungan Antara Kepuasan Pasien Dengan Minat Kunjungan Ulang. J Kesehat. 2020;6(1):645–53.
Ichsan, D. S., Hafid, F., Ramadhan, K., & Taqwin, T. (2021). Determinan Kesediaan Masyarakat menerima Vaksinasi Covid-19 di Sulawesi Tengah. Poltekita : Jurnal Ilmu Kesehatan, 15(1), 1–11. https://doi.org/10.33860/jik.v15i1.430
Inayati, A. R., & Widiyarta, A. (2018). Penerapan Standar Pelayanan Minimal (SPM) Kesehatan Ibu Hamil Di Puskesmas Jatirogo Kecamatan Jatirogo Kabupaten Tuban. Dinamika Governance : Jurnal Ilmu Administrasi Negara, 8(1). https://doi.org/10.33005/jdg.v8i1.1215
Istiqna, N. (2016). Harapan dan Kenyataan Pasien JKN Terhadap Pelayanan Rawat Jalan Rumah Sakit UNHAS. Media Kesehatan Masyarakat Indonesia, 11(4), 263–269. Retrieved from http://journal.unhas.ac.id/index.php/mkmi/ article/view/545/370
Joshi, A., Kaur, M., Kaur, R., Grover, A., Nash, D., & El-Mohandes, A. (2021). Predictors of COVID-19 Vaccine Acceptance, Intention, and Hesitancy: A Scoping Review. Frontiers in Public Health, 9(August). https://doi.org/10.3389/fpubh.2021.698111
Kementerian Kesehatan Republik Indonesia. (2021). Dosis Vaksinasi Dosis 1 di Riau. Jakarta.
Kunno, J., Supawattanabodee, B., Sumanasrethakul, C., & Kaewchandee, C. (2022). The Relationship between Attitudes and Satisfaction Concerning the COVID-19 Vaccine and Vaccine Boosters in Urban Bangkok , Thailand : A Cross-Sectional Study. International Journal of Environmental Research and Public Health, 19(5068), 1–11.
Lemeshow, S., Jr, D. W. H., Klar, J., & Lwanga, S. K. (1997). Adequacy of Sample Size in Health Studies. New York: John Wiley & Sons WHO.
Lin, C., Tu, P., & Beitsch, L. M. (2021). Confidence and receptivity for covid‐19 vaccines: A rapid systematic review. Vaccines, 9(1), 1–32. https://doi.org/10.3390/vaccines9010016
Mario, B., & Suryatma, A. (2021). Karakteristik Masyarakat dan Hubungannya dengan Kepuasan Pelayanan Vaksinasi di 11 Propinsi di Indonesia. Jurnal Health Sains, 2(3), 294–300.
Nareza, M. (2021). “Inilah Pilihan Masker untuk Virus Corona”. alodokter.com. 2020. [Online]. Available: https://www.alodokter.com/inilah-pilihan-maskeruntuk-virus-corona
Pisu, H., Rompas, S., & Malara, R. (2016). Hubungan Respons Time Perawat dengan Kepuasan Pasien di Instalasi Gawat Darurat RSUP Prof. Dr. R. Kandou Manado. E-Jurnal Keperawatan (e-Kp), 3(2).
Ramadhan, H. N., Ardhianto, A. B., Yuliastuti, E., Tujo, T., Husni, A., & Retnaningsih, R. (2021). Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services. Media Keperawatan Indonesia, 4(3), 175. https://doi.org/10.26714/mki.4.3.2021.175-181
Rosiana, A. ., Faridah, N., & Asro, S. P. (2021). Pengaruh Perceived Value dan Citra Rumah Sakit Terhadap Niat Kunjungan Ulang. Higeia Journal of Public Health Research and Development, 5(1269), 376–389.
Salamah, U. & Purwanti, E. (2020). Gambaran Tingkat Kepuasan Keluarga Pasien Terhadap Pelayanan di IGD RS PKU Muhammadiyah Gombong. Proceeding of The URECOL.
Savulescu, J. (2021). Good reasons to vaccinate: Mandatory or payment for risk? Journal of Medical Ethics, 47(2), 78–85. https://doi.org/10.1136/medethics-2020-106821
Susilawati. (2019). Implementasi imunisasi untuk mencapai Universal Child Immunization (UCI) di Puskesmas Raya Kecamatan Siantar Barat Kota Pematang Siantar. Jurnal Kesehatan Global, 2(1), 8–19.
Triastity, R., & Triyaningsih, S. L. (2013). Pengaruh Tangible, Reliability, Responsivenes, Assurance dan Emphaty terhadap Kepuasan Konsumen (Survei Konsumen Rumah di CV Satria Graha Gedongan, Colomadu, Karanganyar). Jurnal Ekonomi Dan Kewirausahaan, 13(2).
Tsuwaibah, Rahim, I., & Hengky, H. K. (2020). Faktor-Faktor Yang Berhubungan Dengan Pelayanan Kesehatan Pada Praktik Vaksinasi Meningitis Untukjamaah Umrah Di Kantor Kesehatan Pelabuhan Kelas I Kota Makassar Wilayah Kerja Parepare. Journal Ilmiah Manusia Dan Kesehatan, 1(1), 53–60.
Ukey, U. U., Chaudhary, S. M., Sharma, S. K., Narlawar, U. W., Singh, R., & Dabir, A. J. (2022). Awareness and Satisfaction About COVAXIN Vaccination Services at an Immunization Clinic in Nagpur: A Cross-Sectional Study. Cureus, 2019(March 2021), 1–10. https://doi.org/10.7759/cureus.20983
Wong, M. C. S., Wong, E. L. Y., Huang, J., Cheung, A. W. L., Law, K., Chong, M. K. C., … Chan, P. K. S. (2021). Acceptance of the COVID-19 vaccine based on the health belief model: A population-based survey in Hong Kong. Elsevier, 12(45), 1148–1156. https://doi.org/https://doi.org/10.1016/j.vaccine.2020.12.083
Yu, Y., Lau, J. T. F., Lau, M. M. C., Wong, M. C. S., & Chan, P. K. S. (2021). Understanding the Prevalence and Associated Factors of Behavioral Intention of COVID-19 Vaccination Under Specific Scenarios Combining Effectiveness, Safety, and Cost in the Hong Kong Chinese General Population. International Journal of Health Policy and Management, (x), 1–12. https://doi.org/10.34172/ijhpm.2021.02
Yuantari, C., Setyaningsih, S. W., & Rachmawati, N. P. (2018). Kualitas Pelayanan Pemberian Vaksinasi COVID-19 Dengan Kepuasan Pasien di Puskesmas. Higeia Journal of Public Health Research and Development, 2(2), 227–238. https://doi.org/https://doi.org/10.15294 /higeia.v6i1.51013
Zheng, C., Shao, W., Chen, X., Zhang, B., Wang, G., & Zhang, W. (2022). Real-world effectiveness of COVID-19 vaccines: a literature review and meta-analysis. International Journal of Infectious Diseases, 114, 252–260. https://doi.org/10.1016/j.ijid.2021.11.009
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2022-12-31
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ANGGRENY, Yecy; MAYANG SARI, Siska; NIRIYAH, Sekani.
HUBUNGAN PELAYANAN TENAGA KESEHATAN DENGAN TINGKAT KEPUASAN MASYARAKAT DALAM KEGIATAN VAKSINASI DI PUSKESMAS PAYUNG SEKAKI.
Coping: Community of Publishing in Nursing, [S.l.], v. 10, n. 6, p. 614-623, dec. 2022.
ISSN 2715-1980.
Tersedia pada: <http://103.29.196.112/index.php/coping/article/view/91428>. Tanggal Akses: 04 mar. 2026
doi: https://doi.org/10.24843/coping.2022.v10.i06.p05.
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