Wikrami, I., & 		Mandala, K.
(2017).
 PENGARUH SWITCHING COST DAN SWITCHING INTENTION TERHADAP WOM PADA NASABAH BCA DI KOTA DENPASAR.
<em>E-Jurnal Manajemen, 6</em>(6), 2967 - 2994.
Retrieved from <a href="http://103.29.196.112/index.php/manajemen/article/view/29855" target="_new">http://103.29.196.112/index.php/manajemen/article/view/29855</a>