WIRATAMA, I Made Adi; 						WIRANATHA, Agung Suryawan; 						HARTIATI, Amna.
 Analisis Tingkat Kepuasan Konsumen terhadap Kualitas Produk dan Pelayanan Jaya Coffee Roasters menggunakan Metode Importance Performance Analysis dan  Metode Customer Satisfaction Index.
<strong>JURNAL REKAYASA DAN MANAJEMEN AGROINDUSTRI</strong>, [S.l.], v. 10, n. 1, p. 12-21, mar. 2022.
ISSN 2503-488X.
Available at: &lt;<a href="http://103.29.196.112/index.php/jtip/article/view/86427" target="_new">http://103.29.196.112/index.php/jtip/article/view/86427</a>&gt;. Date accessed: 16 dec. 2025.
doi: <a href="https://doi.org/10.24843/JRMA.2022.v10.i01.p02">https://doi.org/10.24843/JRMA.2022.v10.i01.p02</a>.