RAMADANIA, Ramadania.
 E-S-Qual and E-Recs-Qual Toward Customer Satisfaction, Trust and Loyalty in Electronic Banking Services During The Covid-19 Pandemic.
<strong>Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan</strong>, [S.l.], p. 100-108, may 2021.
ISSN 2302-8890.
Available at: &lt;<a href="http://103.29.196.112/index.php/jmbk/article/view/70364" target="_new">http://103.29.196.112/index.php/jmbk/article/view/70364</a>&gt;. Date accessed: 16 dec. 2025.
doi: <a href="https://doi.org/10.24843/MATRIK:JMBK.2021.v15.i01.p09">https://doi.org/10.24843/MATRIK:JMBK.2021.v15.i01.p09</a>.