AN, I., Wardana, I., & Sukaatmadja, I. (2016). PENGARUH E-SERVQUAL TERHADAP CUSTOMER SATISFACTION, TRUST, DAN WORD OF MOUTH PESERTA BPJS KETENAGAKERJAAN. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, . Retrieved from http://103.29.196.112/index.php/eeb/article/view/20676