JUANA, I Made Predanggapati; 						SUKAATMADJA, I Putu Gde; 						YASA, Ni Nyoman Kerti.
 PERAN PERSEPSI SWITCHING COST MEMODERASI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY STUDI PELANGGAN PT BANK MANDIRI (PERSERO), Tbk..
<strong>E-Jurnal Ekonomi dan Bisnis Universitas Udayana</strong>, [S.l.], jan. 2017.
ISSN 2337-3067.
Tersedia pada: &lt;<a href="http://103.29.196.112/index.php/eeb/article/view/18255" target="_new">http://103.29.196.112/index.php/eeb/article/view/18255</a>&gt;. Tanggal Akses: 17 dec. 2025